PAYPAL IS HOLDING OVER 20,000 OF MY MONEY

modernblkgirl
Contributor
Contributor

this is the craziest thing I ever had to go through in my life. WHEN I FIRST MADE MY BUSINESS. I LINKED A PREPARED CARD ( CASH APP) TO MY ACCOUNT TO OPEN IT IT. Then once I got a company card..I linked it and didnt remove the cash app card. Now fast forward after my brand launch and I have a sale....they are asking for me to prove documentation of my CASH APP CARD ( NOT MY ACTUALLY BANK ACCOUNT FOR MY COMPANY) . CASH APP STATEMENTS DOESN'T FEATURE CARD NUMBER ON THE ACCOUNT. I HAVE CALLED SUTTON BANK, EMAILS CASH APP FOR 2 DAYS....AND THEY ARE TELLING ME THATS THE ONLY STATEMENT THEY PROVIDE. I TAKEN A PICTURE OF MYSELF ACTUALLY HOLDING THE CARD....IVE CALLED PAYPAL ALL DAY FOR 4 DAYS LONG AND THEY HAVE DONE NOTHING FOR ME. THEY ARE HOLDING OVER 20,000 OF MY MONEY. WHY WOULDN'T YOU WANT STATEMENT FROM MY ACTUALLY BUSINESS ACCOUNT WHERE I WITHDRAW MOST OF MY MONEY. I USUED THE CASH CARD ONLY ONCE......

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kernowlass
Esteemed Advisor
Esteemed Advisor

@modernblkgirl 



Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@modernblkgirl 



Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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