PAYPAL DID THE WRONG DECISION AND I AM LOSING $299.00

[Carlos311]

PayPal closed my open case of refund because the seller finally shipped an item that I no longer wanted. DUE TO THE URGENCY TO REPAIR MY VEHICLE I HAD TO BUY SOMEWHERE ELSE as I specified when opened the case with PayPal over the phone. When I received the item also noticed that it is not as described by the seller in his listing because is not Made in USA as it was described by the seller. Being the wrong item and that I no longer wanted when I opened the case, I urgently request a refund from PayPal credit and also return the item. I emailed the seller and he agrees to receive the item back but I need to make sure that the refund is going to be made. PAYPAL  has to be the intermediary of the return-refund transaction.  I have contacted paypal in this regard several times but they are not helping.

[sharpiemarker]

@Carlos311 

Contact PayPal customer service to change the dispute reason to Item Not As Described:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try to get a US rep. Say "Live Agent" to the automated recording.

Or private message via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal 

[Carlos311]

Dear friend,

I really appreciated your suggestion and did what you suggested by talking to a PayPal representative. He seemed eager to help me to get a refund and return of wrong item, and also said that the case was going to be open with the same case number; however, I don't see any information about this case or other type of communication regarding my refund.

this is disappointing.

Sincerely,

Carlos

[Carlos311]

I talked to a new rep and he re opened the case. Thank you.