We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
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Have to reach out to customer service to get the dispute looked at again. The first round is reviewed by a computer it seems.
(Response time will be longer due to covid-19/reduced staff.)
If calling, call early, during business hours, west coast time to try to get a US rep.
Or contact via social media:
Facebook (US): https://www.facebook.com/PayPal/
Facebook (Worldwide): https://www.facebook.com/paypal
Twitter (US): @AskPayPal