I recently attempted to send some money to someone with the transaction marked "Family and Friends". The next day I received a phone call from PayPal, looking to confirm the transaction. That seemed reasonable, however, the next thing they asked is what that transaction was for, telling me that doing so for merchants would mean that they can't guarantee services and any issues would have to be resolved through a merchant. I told them that my reason for sending this money to this person was private, and that seemed to be satisfactory. However, it appears that it actually wasn't.
The day after this phone call, I was contacted by the person I'd sent the money. They told me their account has been suspended for 180 days and they can't access the money I sent them. On top of that, the money I sent hasn't been refunded to me, despite the fact my friend isn't able to access it. I've looked for a way to contact PayPal to request an explanation as to why my friend's account has been suspended and, if there's a valid reason, if I can request a refund so the money isn't just sitting there for approximately six months. However, all the help walkthroughs I've seen are related to problems with either senders or recipients of cash, not with PayPal itself, and I haven't come across any email address for customer support. Does anyone have any recommendations or suggestions on how to deal with this?
