Ordered one thing, got completely different thing.

[BikerMa]

I had ordered a hair curler. I received a cheap small flat iron! 8 emails back and forth... They keep telling me to keep it or gift it to someone! I have been offered a $2 refund, on a $20 item. Then $3 and finally 30%... I keep insisting I want a FULL REFUND! But I am getting the run around! That I would have to ship back to China, blah blah blah.... Going no where fast!! OURINSPIREDLIFE is a COMPLETE RIPOFF!!! DO NOT ORDER FROM THEM!!

[kernowlass · Accepted solution]

@BikerMa 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
If you lose because seller provides a fake tracking number (likely) then post back for more advice.

If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.

Also make sure you have activated the below link in case you have to return it.

 https://www.paypal.com/us/webapps/mpp/returns

[Curvyyank]

Me too. I ordered two cameras and received a memory card instead. Since the company provided tracking info PayPal says tough stuff and closed my dispute as resolved. Well my friends it isn't resolved. I did not get what I paid for. 75 dollars this memory card cost me. I want to either receive the products I ordered which I have provided to prove it but now PayPal in their infinite wisdom is attempting to pull the rug out from under me. I wont stand for being ripped of and then be told to pound sand not me not now not ever. You hear me PayPal this dispute is not over.