cancel
Showing results for 
Search instead for 
Did you mean: 

Order withBestfunyonSell Co.Ltd, tracking number quoted is not for my order.

Thomjack1
New Community Member

Order withBestfunyonSell Co.Ltd, tracking number quoted is not for my order.

Two months after placing the order I lodged a dispute with PayPal as item never received.  They gave me another email address to contact the seller and quoted me a tracking number.  I emailed the seller, and two weeks later still haven't received a response.  The tracking number they quoted I took to Australia Post who advised that the tracking number was for a different addressee and address.  How long before I can expect a refund from PayPal, it is a shame that you are not able to update your original complaint with further information.  I am worried they are going to take the seller's word on the receipt of goods, have left a message through the messaging information service with the updated information.

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Order withBestfunyonSell Co.Ltd, tracking number quoted is not for my order.

@Thomjack1 

 

If tracking shows delivery then the seller 'may' win even if not your addy so IF and only if that happens.


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
 


Advice is voluntary.
Kudos / Solution appreciated.