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Order with fake clothing company and then wrong articles received.

Ann-Jo
New Community Member

Order with fake clothing company and then wrong articles received.

We ordered ing products what we thought was patagonia ( see website link). When we paid, the invoice was not from Patagonia! Straight away we sent an email asking for our money back seeing that we had payed for was fake. We emailed twice asking for our money back. No response.

We received completely some thing else. We contacted the ‘ the fake Patagonia’ and they offered us a 10% redeuction. The two articles they sent us are inferior qualitly and are not worth 157€50. At the most 25€. We emailed with a negeative response then they offered 15% reduction. We do not what this articles it is not what we ordered and it is fake.

Now the seller wants us to send the items back to China (we thinking that we ordered with Patagoina in France, so fake). We have to pay for this. This is completely out of the question. What they have done is fraud. Fake products, sending the wrong items and then expecting us to pay the postage to China.

We cannot contact Paypal by phone; does anyone have any ideas how to continue? Thank you.