Order pending for 34 days, money is being held prisoner
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Today is 8/24. On 7/22, I made a purchase online from Bed Bath and Beyond. I put it on Paypal. $379.80.
The order seemed to not go through on BBB, but was "pending" on Paypal. So I called BBB. They have no record of the transaction. After 45 min. on the phone with someone in customer service, I was told that the "processing" or "resolution" (can't remember which) dept would get back to me within 48 hours. They did NOT. I want my money back! I put it partially on a $225 Visa gift card that I'd transferred to Paypal. The rest of the money was to come out of my checking account (it has not been taken out).
I read on their Help site that pending funds will be released after 21 days. This has been 34 days, and 23 business days. What do I do now? I can't find a number to call anybody. I did a "chat" with a robot and there was no reply.
Paypal won't let me "Report as problem." I keep getting "We're unable to process your request."
I'm furious about this. A $225 gift is now gone, stolen by Paypal.
- Labels:
-
Disputes
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.