Order cancelled per request, no refund yet (10 working days)

mitsenkov
New Community Member

I made an order on Dec 4 on SportsDirect and after asking them quickly to cancel, they did so. I had used PayPal obviously. On Saturday morning, the transaction disappeared from the list in my account. I have the transaction ID, emailed the shop, emailed PayPal and I'm now trying to file a report on PayPal's site, but I cannot do so since there's no such transaction! I do not know how am I supposed to proceed.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@mitsenkov

 

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.





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kernowlass
Esteemed Advisor
Esteemed Advisor

@mitsenkov

 

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.





Advice is voluntary.
Kudos / Solution appreciated.
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