Hey everyone. I am just getting really frustrated with PayPal and their useless tutorials on how to do something.
To my problem. I order a "thing" from an eshop, but the seller has cancelled the order now. I paid via PayPal and would like to get a refund, but there is no refund button. So how am I supposed to do it then?
Also, I already opened and closed a dispute on the transaction, so I cant do it anymore.
Sounds as if the seller cancelled your order but did not refund you.
If you opened a dispute then why did you close it? You should never close a dispute until you have a refund OR your item, once closed you can't re-open it or open a second one for the same transaction.
Advice is voluntary. Kudos / Solution appreciated.
Sounds as if the seller cancelled your order but did not refund you.
If you opened a dispute then why did you close it? You should never close a dispute until you have a refund OR your item, once closed you can't re-open it or open a second one for the same transaction.
Because the dispute was about something else back then. Any way around it or how to get my money back?
Seriously, why is there no easy way to contact PayPal directly?
ok if you prefer to contact customer services then................
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
OR
have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
ok if you prefer to contact customer services then................
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
OR
have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal@ and @AskPayPal for Twitter.
I tried Facebook, which is useless (because the bot redirects me to resolution centre or he does not understand my email address). I am gonna try Twitter now.
