Order came damaged, seller wants me to ship it back to them internationally for a full refund.
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basically what the title says.
I purchased a mint condition vinyl. the sleeve and vinyl were both listed as mint. however, the seller shipped the vinyl with zero protection and the sleeve was damaged in the month it took to get to me. I filed a dispute because I felt this was ridiculous. it wasn't what I paid money for.
the seller wants me (US) to pay to ship it back to them (Australia). so i'll be spending money for something i'm not even getting still.
any advice on how to proceed will be super helpful. 😞
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If you send it back make sure you send it trackable in case the seller does not refund and you have to open a paypal dispute as they would require trackable proof of delivery.
In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....
Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Advice is voluntary.
Kudos / Solution appreciated.
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