Open Case

[MapaAl]

Dears,

i have open a case and i have the following questions:

1. i ll receive an email when the seller respond?
2. if the seller does not respond in the time limits Pay Pal set what happen next?

[kernowlass]

@MapaAl 

1. You should do 'if' he responds.

2. Depends on what dispute you opened and if/when you escalated to a claim.

[MapaAl]

@kernowlass 

The below is on the top of the case:

"Want to resolve this issue quickly? We suggest that you work with the seller directly to resolve any issues with your purchase amicably, on or before 26 March 2019 at 09:05:53 GMT-7."

The below is on the bottom of the case:

"You may escalate this to a claim on or before 26 March 2019 at 09:05:53 GMT-7. If this case isn’t resolved by 26 March 2019 at 09:05:53 GMT-7, it will be closed automatically. You will not be able to re-open this case."

What i should do to ensure that PayPal take after this case?

[kernowlass]

@MapaAl 

What they are saying basically is that you should try and resolve things first but if the seller is not responding then escalate to a claim but you MUST escalate to a claim at some point before 26th March or the dispute will 'time out'. 

[MapaAl]

@kernowlass

Is there any problem if i escalate to PayPal from the beginning of the case?

[kernowlass]

@MapaAl 

Personally i allow the seller a few days and if NO response then I escalate.

If the seller responds then i will try and resolve any issues with them.