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On-line scam and Paypal is requesting an internal USPS document that it is impossible for me to get.

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Contributor

On-line scam and Paypal is requesting an internal USPS document that it is impossible for me to get.

I was involved in an online scam where my paypal account was charged but I received no receipt from the vendor and they provided a fake tracking number.  I reported all of the details and provided copies of my emails to the vendor.  

 

I on 12/2 I attempted to purchased a computer monitor from an online site and paid using Paypal. After submitting the transaction I never received confirmation or a receipt. I did get an email from Paypal that my account was charged. I submitted a request for a receipt via the website customer service link explaining the issue and asked for a confirmation and receipt for the order. I did not get any reply and sent additional emails to the contact email on the Paypal receipt and got no answers.  On 12/4/2019 there was an update on paypal with a tracking number. USPS tracking only shows the city and zip of the destination but not the full address.   I tracked the package, and when it was supposedly delivered, nothing actually arrived.  I have video evidence there was no delivery.

 

I contacted the post office and found out that the tracking number was spoofed. It was an real tracking number but for an unrelated package that was going to the same city and zip but not my address.   It was from Albany NY and sent to a comply different name and address. It was also only 1 ounce. (Mine was supposed to be a 27" monitor). 

 

At this point I filed a claim with paypal with all this info.  Paypal closed the case the next day without even talking to me or the seller.  They just said the item was delivered based on the fake tracking number.  I called and spoke to an Paypal agent and explained all of the detail again.  She said I needed to get an Intranet for from the USPS showing the details of the tracking number and upload that.  When I called USPS I was told that the Intranet for is an internal only document and they do not provide that to the public.

 

So in a case of clear documented fraud Paypal if requiring a document that it is impossible for me to obtain?  What do I do at this point?

 

 

69 REPLIES 69
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Esteemed Advisor

Re: On-line scam and Paypal is requesting an internal USPS document that it is impossible for me to

@pharpe 

 

Go to your local post office (in person) and file mail fraud report and demand nicely an Intranet Report to give to the authorities. Also file a police and ic3.gov report. You have to be persistent.

 

What documentation can USPS give you that is official so you can take to the authorities, ask them that. You can call up the US Postal Inspector to file a mail fraud report. Some persuasive victims have been able to get this Intranet Report, that's why PayPal asked for it.

 

If PayPal won't help then you can dispute with the credit card company if that is how you paid and give the information to them.


Kudos & Solved are greatly appreciated. 🙂
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Contributor

Re: On-line scam and Paypal is requesting an internal USPS document that it is impossible for me to

I did try the Postal Inspector but they wouldn't give me the Intranet Form.  I also filed a case with them.  I'll try the local post office next.  Thanks.

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Member

Re: On-line scam and Paypal is requesting an internal USPS document that it is impossible for me to

Same thing happened to me. I ordered two lounger chairs for my pool area and at some point I received a little package with a ring inside. I contacted PayPal and they asked me to contact you PS. So I called UPS and gave them the tracking number, they told me that the tracking number is not their tracking number and to try calling PayPal back. So I called PayPal back and they told me to call USPS. So I’ve been going back-and-forth with the postal service that delivers to our area and they continue to tell me there is no Internet form that they could give me that what I could do is log onto US PS.com and put in the tracking number and give that information to PayPal. Some point I was told why can’t they just log onto USPS and see that for themselves. I thought that was a good question. I continue my thread message with PayPal and nothing has been done yet they continue to tell me to get an Internet form or to get information saying that it was delivered. What they don’t understand is that I ordered lounger chairs that do not fit into a little package that they could put into my mailbox… I just recently resent the tracking information to them to let them know it was delivered to the mailbox and again that I ordered lounger chairs that are not gonna fit into my mailbox.
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Member

Re: On-line scam and Paypal is requesting an internal USPS document that it is impossible for me to

I guess I will run to the local post office as well to see what I can get in person for documentation. Or the so-called intro that form that PayPal is requesting
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Contributor

Re: On-line scam and Paypal is requesting an internal USPS document that it is impossible for me to

A loophole for the scammer and PayPal knows and defends them. So basically you can say your selling a 1oz gold piece for $500.00 but you ship a toenail clipper instead to some bogus add. And get away with it ? PayPal dgaf
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Member

Re: On-line scam and Paypal is requesting an internal USPS document that it is impossible for me to

That is exactly what Paypal is doing. Protecting perpetrators instead of customers. This loophole is very well know and many people have suffered from it, yet Paypal is making money and not protecting the customers. Everybody should be made aware of Paypal’s integrity and how it treats its customers how they protect scammers.
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Member

Re: On-line scam and Paypal is requesting an internal USPS document that it is impossible for me to

I am in the same position. I ordered a product of of a fb ad. From the beginning it was a scam. Pay pal payed totally diffrent company from the add. Now they want the same document from the USPS seems to me paypal is proffiting from these scammers. I am done with paypal and fb they are about profits rather than protecting their members from an obvious scam
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Member

Re: On-line scam and Paypal is requesting an internal USPS document that it is impossible for me to

I’ve had four different fraudulent Items sent to me in place of the ordered items myself. First one was a baby car seat that I ordered and I received a mask. For that item I never received a receipt from the seller. And the tracking number did not go through so I did get reimbursed for that one from PayPal. In place of that I received a blue cheapie mask that you get when you go to the store and you don’t have one to wear in the store so they give you one....And then I ordered a portable icemaker’s and received A ring, and I also ordered an umbrella for my patio area back by the pool as well as the two lounge chairs for my pool area. For those I also received two rings identical to the first ring. The rings are pieces of garbage but they do show that something was delivered so same thing because there is a tracking and something was delivered PayPal denied the claim because something was delivered. I got refunded for the umbrella and an icemaker. This most recent Of the lounger chairs was the one that got denied even though the tracking shows that a small package was delivered to the mailbox. Do you think PayPal could figure that one out? Two lounger chairs do not fit in a small package in your mailbox. Don’t know how to get them to understand that.
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Contributor

Re: On-line scam and Paypal is requesting an internal USPS document that it is impossible for me to

"Go to your local post office (in person) and file mail fraud report and demand nicely an Intranet Report"

 

This is not the solution. The Intranet Report is an internal document not to be given out.  Hence the the word "intranet".  I'm sure some people have been successfully able to social engineer a USPS employee into giving it out but that should not be PayPal's requirement.  

 

This is not a post office issue it's a PayPal issue.  The correct fix is for PayPal to honor purchase protection for known scams such as this.  You are correct that persistence is key.  I was finally able to get PayPal to make this right after talking to the 4th or 5th manager.  It shouldn't be that hard however.