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Old account got hacked

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Old account got hacked

Hi there, I wonder if anyone can help me? I used my old Paypal account which was linked to American Express card to make a purchase online last night. I suspect my Paypal account got hacked and had to closed the account as a result. If I was to return any items for a refund from the purchase I made last night, how will I be reimbursed if I no longer have the old Paypal account? 

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Moderator

Re: Old account got hacked

Hi @plouisa26

 

That's a valid question and I'd be happy to answer it. 🙂 

 

If a merchant is going to refund a payment, it will go directly back to your card so you won't have to worry about refunds. If you end up needing to file a dispute with us, you will have to reach out to our customer service team so we are able to report the issue for you. 

 

Regards, 

Drew

1 REPLY 1
Moderator

Re: Old account got hacked

Hi @plouisa26

 

That's a valid question and I'd be happy to answer it. 🙂 

 

If a merchant is going to refund a payment, it will go directly back to your card so you won't have to worry about refunds. If you end up needing to file a dispute with us, you will have to reach out to our customer service team so we are able to report the issue for you. 

 

Regards, 

Drew