Old Number forgot Password

jalensean
Contributor
Contributor
Hello, I do not have access to the number on my paypal account and i forgot my password. I still have access to the email address
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2 REPLIES 2

jalensean
Contributor
Contributor
May i add, i added my new number but when i put forgot password it only shows old number.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@jalensean 


Try downloading the app and changing the phone number via settings OR using the forgotten password option.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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