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Official document from Russian Post in not enough, delivery confirmation

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Official document from Russian Post in not enough, delivery confirmation

Hello,

The buyer opened a dispute.
I attached an official confirmation of delivery to the correct name and address.

There was a document from the Russian Federation State Organization - Russian Post.
The document was stamped and signed.

Tracking information also shows it, and it's available online.
After this, I've received an e-mail that It was not enough, and the case was closed for the favor of buyers.

I left without money, and without a product.

Support team is also surprised.

Why official document from State organization is not enough?

What delivery confirmation I need to give?

I feel that I have been robbed.

Please help!