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I contacted PayPal about the situation below via a telephone call.....I was told if I filed a complaint with IC3 ... Internet Crime Complaint Center....and provided proof I did so, I would be given a refund. I have done this using the link: paypal/il/uploaddoc...I have uploaded the document...but have not heard anything. In fact I got an email from PayPal stating I only have until February 18 to return the item...at a cost of $35.25....or my case will be closed. I have tried to go to the message center to ask about the status...but the message center will not let me enter ANYTHING. (1) Does anyone know how I can verify PayPal got the IC3 registration? (2) Does anyone know why I cannot access the message center in PayPal?
I am so frustrated. I ordered a 3-piece set of luggage for $59....filed a dispute because I did not receive the item. AFTER I FILED the dispute, Ocaenole sent me "SOMETHING" AND PROVIDED a tracking number....item came...a cheap pair of stick earrings...notified PAYPAL...finally was offered a $30 refund. I rejected this because I am due a complete refund of $59....EVENTUALLY I was told I could get a refund IF I returned the cheap earrings and provided a tracking number. I went to the post office yesterday. It will cost me $35.25 to return them. Of course, the shipping costs are not part of the refund. So, IF I were to return these...I would now have invested $94.25. I am sure that if I do return, there will be yet another reason for me not to receive a complete refund. This is a total scam....and Ocaenole has it down to a science. (1) They get the $59. If you do not do anything, they are ahead $59. (2) If you decided to file a dispute, they THEN ship these cheap stick earrings to you and provide a tracking number to PayPal...knowing full well that PayPal is going to require you to return those earrings at YOUR cost for $35....and most people are not going to spend good money after bad...so Ocaenole gets to keep the $59. (3) When you notify PayPal that you have received the item in the tracking number provided, Ocaenole then offers you $30...netting Ocaenole a gain of $29. In my case, I rejected it knowing I was scammed and BELIEVED THAT PAYPAL would support ME, the buyer...WRONG!. (4) After I rejected the offer, I was then notified that I am eligible for the refund...AGAIN..only if I expend another $35 to return the item....which I am not...So Ocaenole GETS TO KEEP THE ORIGINAL $59. No matter, what you do as the Buyer, OCAENOLE is the winner. So upset with PayPal. This is obviously a scam and PAYPAL continues to support OCAENOLE. I thought i could trust PAYPAL.
Chinese Web Sites or on Facebook easy to spot so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.
Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.