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Obtaining a vendor address to return items if they won’t respond

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New Community Member

Obtaining a vendor address to return items if they won’t respond

Hi, I’ve been informed by PayPal to return my items to the vendor in order to receive my refund. However, the vendor will not and has not responded to my requests throughout this entire ghastly process. How do I obtain a vendor’s address in order to send their defective items back?
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PayPal Employee

Re: Obtaining a vendor address to return items if they won’t respond

Good day @Ringerswife 

 

Welcome to the community and thanks for posting!

 

The return shipping address can be found on the email that was sent to you or from the Resolution Center associated with you claim. In the even that it still can't be found, please contact Customer Service to get that information. 

 

Please click "Contact" near bottom of the PayPal pages and see options available for you to get ahold of a representative.

 

 

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