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This company is totally fraudulent! Placed an order and never received and am still fighting 5 months later with. No support! Sent proof that a package with the tracking number was delivered to the wrong address by post office but am getting no where.
Just heard from PayPal that I’ve won my case against Orderplus International Ltd. I ordered some clothing which arrived but didn’t fit, I wanted to return it but there were no return details or any contact details - I couldn’t even find the website again. I opened a dispute, the only way to do it was to open it as “ item not received” then explain the situation. Orderplus offered to refund the postage (which was v expensive) and I keep the clothing. However they said they couldn’t issue a partial refund while the case was still open and repeatedly asked me to close the dispute first. I escalated the case and thanks to PayPal have just received a full refund. Good luck to anyone with a dispute, Orderplus are a complete scam.
I have been fighting with this company since September. First the name changed from time of ordering to the time it showed up on PayPal. Then I never received any order confirmation or tracking. Upon filing a dispute with PayPal received some info but was unable to track or contact since it turned out to be in China! Then I was offered a small refund but this was never given! I have received nothing from two good sized orders. One of the orders they claim was delivered however delivery states was delivered to wrong address. I tried to file claim but was told a small package was delivered. Story changed! This was a large order? I have gotten no where! Any help?