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I purchased a Tassimo coffee machine from a seller in China. It was a good deal but not significantly cheaper than other sellers. I paid £57:00 pounds or $73 USD. I have been able to track the package through CNEXPS website which states that the package was posted through my letter box on 6th Jan at 10:21.by Hermes. The package that was delivered was in fact a small bag containing a few fishing hooks. So was this a picking error from the factory line? A free gift!!!!!! or have I been scammed? There is no way a coffee machine could be posted through a letter box. Also no way a few fishing hooks could ever cost £57
Another of these sites?
Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
If so then.........
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Also make sure you have activated the below link in case you have to return it.
Thanks for the advice. Because I have received a package totally different from what I ordered I tried to contact the seller by email. There was a bounce back from the post master but all in Chinese. I copied and posted this into a translator app and it basically said that the mail box was full. I consequently have no way of contacting the seller.
I have put this into the hands of Paypal including a jpeg image of what I received. I await with interest if Paypal have any way of contacting the seller and resolving this issue.