Not sure how to update to a dispute

[LD13]

Filed a dispute against a company who did not provide an item as it was 'out of stock'.  Had confirmation email from them stating it was due to be refunded.  This has never happened so opened a case.  How do I escalate it to a claim and how long do I have to wait until I can do this?  No option is appearing at the bottom of the page as suggested in the help from paypal.

[sharpiemarker · Accepted solution]

@LD13 

Please contact customer service to have them review your situation and escalate:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal