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Not happy with dispute results

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Temp20210915
Contributor
Posted on
I purchased an item . It was supposed to arrive on 8/21 it was shipped two days after. When I got it it wasn't what I bought . Tried communicating with seller he apologized said his store send my item somewhere else. I filed a dispute the result is I have to pay shipping out of my pocket to send this back to him before Ebay will give me my money back minus shipping. This is no right . Any help I could get would be greatly appreciated
4 REPLIES 4

Not happy with dispute results

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kernowlass
Esteemed Advisor

@Temp20210915 

 

Sounds as if you opened an Ebay return request and not an Ebay dispute for item received but not as described OR a Paypal dispute?  


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Not happy with dispute results

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Temp20210915
Contributor
I never said I opened up an Ebay return request. I opened up a PayPal dispute. Ebays terms were I had to send the wrong item back to seller. I have no problem with that. My problem is they want me to pay the return shipping . I don't think that is right . I've paid the shipping cost once I don't believe I should lose money for his mistake.

Not happy with dispute results

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kernowlass
Esteemed Advisor

@Temp20210915 

 

And I didn't say you did ! I said it ''sounds'' as if you opened an Ebay dispute.

Only Ebay would not tell you to return an item for a refund for a PAYPAL dispute, paypal would if you opened a paypal dispute.

So maybe clarify which sites dispute you opened, only if it was a Paypal dispute then it has nothing to do with Ebay.


Advice is voluntary.
Kudos / Solution appreciated.

Not happy with dispute results

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Duluth1
Member

I have paid the return shipping been promised that I will get it included on my dispute final decision but I did  not get that where should I report that? Please advise.

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