Not exactly helpful support

[Craftica]

Hi there

I haven't used my Paypal account in years, when I logged in recently, I found that my account is limited but I still have money in it.

Here is the problem though, I contacted the support as to how to get my cash out, they just copy paste replies, not helping at all.

So my issue is, they want me to transfer the money to a bank account, but I can't add one as I am in RSA.

What is my next step to resolve this?

[Craftica]

Any help?

[kernowlass]

@Craftica

From paypals help pages...............

How can I transfer funds from my PayPal account to my bank account in South Africa?

Transferring funds from your PayPal account directly to your eligible First National Bank of South Africa (ETF) bank account is easy and secure.

To transfer funds, you must first link your PayPal account to your bank account.

To link your PayPal account to your ETF account, follow these steps:

Log in to your FNB account at www.fnb.co.za.
Click on PayPal Services and then on Link PayPal Profile.
Follow the instructions to link your accounts. You will need to sign in to your PayPal account to confirm that you are the account holder.

After linking your PayPal account to your ETF account, follow these steps to transfer funds to your ETF bank account from your PayPal account:

Log in to your FNB account at www.fnb.co.za.
Click on PayPal Services and then on Withdraw from PayPal.
Enter the transfer amount in USD dollars. (Please check that your PayPal balance is sufficient to make the transfer.)
Follow the instructions to confirm the exchange rate, the Rand amount you will receive, and the Transaction Terms and Conditions.
You will be directed to PayPal to sign in and verify the amount you are transferring to your ETF account.
Then you will be redirected to the FNB site. Your funds will be transferred to your bank account within 3 to 6 business days.

[Craftica]

Hi there

Thank you for the reply, but I am unfortunately not with FNB, I am with Capitec.

[kernowlass]

@Craftica

All i can give you is what you CAN use to withdraw the funds, if you haven't got that sort of account then you can't withdraw those funds.