Not as described - claim

kellyToh
Contributor
Contributor

Ordered for home appliances (bread machine) nut seller delivered accessories (ring).
Resolved through Paypal resolution ctr and seller request ship back the item by 07.06.2020 11.23am

No specify of return shipping cost on whose account. Fault arose from seller side and why must I absorb the shipping cost?

Refunded Returns works thru Paypal is only up to US$15 only.

Singapore is on locked down and I can only step out from home on 02.06.2020 to look for the overseas courier services.
Seeking help what should I do now.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@kellyToh 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




Advice is voluntary.
Kudos / Solution appreciated.
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