I have been trying to contact PayPal since Sunday, 01-31-2021 with no luck. PayPal is not accepting phone calls at this time (It eventually hangs up on you), its Messaging system is not working today (02-02-2021), and its problem resolution portal will not take my submission. It just says it has had a problem with my submission and to try again later. I have been trying every day since 01-31-2021. I do show a message to them posted yesterday with no response so far.
This is an eBay purchase/not received problem. Item was purchased through eBay and, to my knowledge, never shipped . eBay reports that the seller has closed her account. I am unable to contact the seller through eBay since her account has been closed. I called eBay and they referred me to PayPal. I have canceled the transaction in PayPal. PayPal shows that the refund is "Pending" and that it is waiting for the seller to authorize the refund. (I have a friend who had the exact same transaction with the seller who was able to have his refund processed.) What am I to do? I am not the only buyer who has been scammed by this seller. Any suggestions on how I should proceed? I'm about ready to go to Visa and just contest it. Thank you.
