No win situation with a merchant on returning bad product.

[Fv4]

We know that you just want to receive the wig you want, and we're so sorry that we failed to do that.
Could you please try it once, keep it as an alternative wig. Or you can give to someone as a gift.
We really hope that you can give us a chance to make this thing up for you.
Could you please check our website , we could remake anyone for you if you like. We'll give you good discount on your new wig.
Please consider our suggestion.
Thank you so much.
Regards
Daisy 
2) 

On Apr 17, 2018, at 11:24

The wig in the picture looks fine to us, and we're so sorry to tell you that we can't see any quality issue from the pictures.

You ordered a chin length wig, not a shoulder length

We made the wig as requested 

Hope you can try again 

Daisy This photo was sent as required to be "invited" to return items and receive return vouchers.