No response from PayPal Customer Service for Unauthorised Order on my card

[Argt]

Hi, Have any of you have had fraudulent charges made to your PayPal account? I just got one 2 days ago and I have yet to hear from PayPal Customer service on their follow up actions on my case!!

[Witcheryandtea]

Yes, I did too, on the 19th someone paid me a large sum of money and then there was another large sum charged to the account from there. I reported it and PayPal said they would get back to me at the beginning of the week but so far I've heard diddly squat from them...

[kernowlass]

@Argt 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.