No option to close a dispute I started

oliviaxvx
Contributor
Contributor

I escalated my dispute to a claim, as the seller haven't shipped my item in 2 weeks and wasn't responding to my messages. However yesterday he has sent it by 1st Class and I have received it now and he requested that I close the case. I would like to close the claim but I only have the option to change it's type, how do I notify PayPal that I have received the item? 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@oliviaxvx 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.



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Kudos / Solution appreciated.
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