No link to provide additional info in resolution centre
Adriennesh
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Posted on
Mar-28-2020
03:50 AM
How do I send additional information to PayPal? I have tried to provide the requested additional information!! The resolution centre on PayPal will only allow me to enter tracking details. The buyer offered a refund once the item is returned, with full tracking, so PayPal has requested me to enter tracking details. I checked the cost of returning the item to China including full tracking and signature was about AUD $27.00. There has been no offer to cover this cost. This is a substantial amount for something I never ordered!!! I’m willing to return the item as soon as I receive the amount to cover return postage. However there is no link to provide this information. Thanks
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2 REPLIES 2
WarrenPink
PayPal Employee
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Mar-30-2020
11:35 AM
Hi @Adriennesh, we apologized for this incovenience. PayPal Purchase protection has certain scope and rules. Once you open a claim and seller requested to ship the item, then the buyer will shoulder the return shipping. PayPal Purchase protections does not guarantee or cover Return shipment.
Adriennesh
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Mar-30-2020
01:49 PM
Thanks Warren. It’s now been resolved. I think the seller was a scammer as the cost to return something I did NOT order NOR have use for was approaching the cost of the product I did order so they expected I wouldn’t return it so they’d keep the money and never provide the item I actually ordered. The seller ‘generously’ suggested I I sell the product to recoup my costs! Scammers! They clearly knew PayPal’s policy. Meanwhile PayPal’s policy actually aids and abets this practice.
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