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No item to return

Contributor

No item to return

I ordered a golf game which should have had 2 sets of nets and mats. A few weeks later I received an unmarked golf ball in an envelope with no paperwork. I chased the company for my order emails were returned undeliverable. I filed a dispute and said item not received but I did get a golf ball don’t know who from which may be connected. The company have finally offered a refund if I return the goods at my own expense I dont have the goods just a golf ball that could be from anyone . Can anyone advise how to speak to someone to progress this as I have used chat and have been told will be contacted but there is a time limit for the return. Thank you