No item received and refund denied

JennyMac78
New Community Member
I ordered an air conditioner on April 9. As of May 15, I still had not received unit. I requested PayPal look into situation. I just received an email stating my request was denied bc seller provided shipment info. However, I still have not received shipment. Is there a way to find out the shipment details? I feel totally scammed and PayPal is not helping to get my money back.
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