No help when PayPal link broke

PatriciaP22
New Community Member

Hi,

I'm finding total irrelevance in PayPal Help:

I received this email from PayPal:

 
 
 

Hello <removed>,

Pleaser USA, Inc. has posted a new message regarding this case. 

 
  VIEW MESSAGE AND RESPOND

 

Deadline to respond: May 5, 2018

You or Pleaser USA, Inc. can escalate this problem to a PayPal claim before May 5, 2018. On that date, this case will automatically close. Once a case has been closed, it cannot be reopened or escalated to a PayPal claim. We encourage you to respond to your seller as soon as possible.

Transaction Details

  • Case number: PP-006-818-547-922
  • Seller's name: Pleaser USA, Inc.
  • Transaction date: March 26, 2018
  • Transaction amount: $40.95 USD
  • Your transaction ID: 5TY73821CP330793J

Sincerely,

PayPal

This is where the link goes: "There are no cases in your queue currently"

I've tried every possible way to access the message with zero success.

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