I contacted PayPal to enquire about the delivery to open a case as item had still not been delivered. PayPal replied closing the case because item/tracking had been delivered.
THIS item has not been delivered.
Used tracking number to find out what courier had been used - item states "pending".
PayPal do not appear to be very helpful in this matter. Not sure what do next.
It does not give me any option to appeal the case. "Case closed" as tracking was provided.
PayPal's response "I will make sure your objection is duly recorded".
Unfortunately seems like I will have to take this on the chin as PayPal aren't interested they have item saying delivered but on the courier's actual website it states "pending".
As mentioned before, the delivery can take a while. If the tracking online does not confirm the delivery of the item, you have 10 days to appeal the case. Go to your ‘Resolution Centre’ and under 'Resolution Centre Cases' select ‘Closed cases’ in the drop-down menu and find the claim. Under 'Action', click ‘Appeal’ and provide additional information.
If that is not the case, please try contacting customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us, or reach out by PM on Facebook or DM on Twitter.
In this case, please try contacting customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us, or reach out by PM on Facebook or DM on Twitter.
