No dispute option. Only unauthorized activity

[rojen03]

I want to report a transaction someone scam me but there's when i click report a problem only unathoriazed activity is there and no dispute option.

[kernowlass · Accepted solution]

@rojen03 

In that case did you pay using the friends / family option?

If so then.............

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction (if your account was hacked and used without your consent).

You also risk having your account limited for using this option when you are purchasing goods as its against Paypal rules.

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.

[vryy]

I selected buying as goods and services but when I claimed they said that it is an unauthorized transaction

[Derek1802]

I have the same issue and I did not send it through friends and family...it did give me additional options a few times but when I submitted the dispute it gave me an error message saying there was a problem on PayPal’s end....

[HelleGS]

Same here, I have the same issue. Did NOT use the Friends/family option. I paid the purchase fee too. Can't even select the option.

[Averaveraver]

Mee too. This is so frustrating! 4/23/2020