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Good day @Aminanuur88
I am sorry that you have to experience that with your seller but it's good that you have already filed a dispute.
Please be advised that once you filed a dispute, your are giving your seller 20 days to respond and get the issue resolved between you two. However, you can escalate the case to a claim (if you haven't) anytime within 20 days so PayPal can intervene. For reference, please see How do I escalate a dispute to a claim? - This link is a US country specific, you might have a different process if your are outside the US.
Note: Failed to escalate the case to a claim within 20 days, then it will automatically close in your seller's favor.
***If you saw a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe!
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
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