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No contact from seller and want to return item.

Contributor

No contact from seller and want to return item.

Before i opened a PP account I checked out as a guest I now want to return item as it is damaged. My problem is there is no transaction history for this item in PP and PP just keep sending me automated responses saying do this and that but what they are telling me never brings up any history of  the transaction.

The seller will not reply to my emails from his site so hoping PP can help with it but automated responses are not helping me out I'm just going around in circles.

Any guidance appreciate.

1 REPLY 1
Esteemed Advisor

Re: No contact from seller and want to return item.

@zulu4 

 

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.