Hi @Hecate1
I hope all is well. First, I must say, thank you for taking time to use the community forum to be heard as our phone lines are currently closed due to the
pandemic coronavirus (covid-19) emergency. Thank you as well for the effort of keeping in touch with us in any means possible you have, Since our phone lines are not accessible at the moment due to the worldwide pandemic crisis, the best option available for you now is via our chat support option that can help you on that problem you have right now. Just login on your Paypal account, go to Message Center. Then choose the option for Chat. Our friendly customer support teammates are willing to assist you.
Thank You still for your patience and understanding, and hope that you always keep safe
