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No answer from support team / limited

Member

No answer from support team / limited

Hello guys!
My PayPal account has been blocked with no reason and when tried to reaching the support team via Facebook and Email, they didn't answered me yet, since Monday.
My account is being used for a donation box by users from website.
is this could be a problem?

3 REPLIES 3
New Community Member

Re: No answer from support team / limited

looking to get another card please

Member

Re: No answer from support team / limited

you mean that I Should change my debit card which is linked to the account?

Moderator

Re: No answer from support team / limited

Hi @tiiiti499,

 

I'm sorry to hear about the limitation, and about the delay in response from support. Our teams work to respond to received messages as quickly as possible. For real-time assistance, please call by phone. A representative can look into the limitation and discuss any steps that are listed for resolution and/or the status of the review.

 

Hi @howard2ndnature,

 

Thank you for your post! For best results in the community, when posting to look for help, please only respond on posts that directly relate to the same issue or create a new post.

 

To request a new card, please contact customer service and confirm that your address on file is up to date and request a new card.

 

You can reach customer service by phone by clicking Contact at the bottom of the PayPal website, and clicking Call us.

 

I hope this helps you both!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.