No Satisfaction

jlmsr
New Community Member

I disputed receipt of an item I ordered. I did not receive the item. I was given a tracking number by the seller which said the item was delivered, and it was. The seller gave me a tracking number for an address other than mine. I sent Pay Pal a document from the post office showing it was sent to an address other than mine and they they could do nothing. Pay Pal cares more about the seller than the buyer, I will not use Pay Pal to purchase any thing else as I have lost trust in them. Good luck to all. JLMSR

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@jlmsr 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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