NinthAvenue - is this a scam

[hh919]

Looks like this is a scam website <removed>

anyone have the same shopping experience (not shipping or item received totally different)?

And did you get your money back in the end?

It is likely I have lost $600 AUD totally from this scam seller.

Case ID: PP-D-55861088

Paypal says money already paid to the seller. Only the seller can do refund, but I don't think I have a chance to get my money back.

Just did some research and found more buyers are complaining on this seller.

Here are the comments.

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Thx!

[kernowlass]

@hh919 

Is it one of these?

Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Eva0409]

I am facing same problem from this online shop, even my friends. 

I had made a payment as a paypal guest on 30 Jan 2020 while the seller, NinthAvenue, still not dispatch anything to me.

When I emailed them to update the shipment, they only replied me that they had dispatched the products but cannot provide the tracking no. to me.

I had emailed them to cancel the order & get refund, but no reply.

I am going to create dispute in Paypal but don't know how to do that for the Paypal guest transaction.

I have emailed Paypal & still no reply to me. 

OMG

Eva

[hh919]

Sorry to hear that. I believe there are more buyers globally have lost their money. 

You can try to ring the Paypal customer service, but as I was told the money is paid to seller, only seller can do refund.

Have no hope to get the case solved successfully to be honest.

[Eva0409]

When I saw your post, I am totally depressed as from Paypal, it says the dispute can be created within 180days of your transaction. How come they can guarantee "security" to the user, I mean the buyer.

[Eva0409]

Hi May I know when did u creat dispute to Paypal after purchase date?

[hh919]

I created a week ago. But Paypal just simply closed the case.

Saying they are unable to investigate the case because my credit card provider is doing the investigation.

" we can't investigate or decide this case here from PayPal because we don't have access to the investigation details from your bank or card provider."

I don't understand the logic here, the problem is either the seller not shipping or ship items not as described.

I did let my credit card provider know about my case because I am afraid this scam seller will stole my money as they knew my credit card details.

[kernowlass]

@hh919 

They closed it because...........

https://www.paypal.com/al/webapps/mpp/ua/useragreement-full?locale.x=en_AL#7

7.7 Relationship between PayPal's protection programs and Chargebacks. 

Credit card Chargeback rights, if they apply, may be broader than PayPal’s protection programs. Chargebacks may cover unsatisfactory items even if they do not qualify as SNAD. You may pursue a Dispute/Claim with PayPal, or you may contact your credit card company and pursue your Chargeback rights. You may not pursue both at the same time or seek a double recovery. If you have an open Dispute or Claim with PayPal, and also file a Chargeback with your credit card company, PayPal will close your Dispute or Claim, and you will have to rely solely on your Chargeback rights.

[kernowlass]

@Eva0409 

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.

[xkubista]

I believe that this company is a fake company just for holding peoples money. Sometimes they don't even send it back to the customers.

My Ninth Avenue Experience: How would you rate our service?

Ninth Avenue, April 4, 2020 1:02 PM

Order EU-NA # confirmed

Customer, April 27, 2020 6:45 PM

Can you tell me, when can I expect delivery of the order EU-NA #, please?

Ninth Avenue, April 28, 2020 11:44 AM

Please accept our sincerest apologies for this inconvenience. Your query has been forwarded to our concerned team. We appreciate your patience and understanding of that. In case you have any further questions or concerns about this order, feel free to reply to this email.

Ninth Avenue, April 29, 2020 6:30 AM

Unfortunately, the product "..." from your order is unavailable with our supplier at the moment. However, we can offer you a similar product "..." at the same price. We have also attached some pictures of this product, for your reference. Please let us know if you would be so kind as to accept this alternative and we can deliver it to your doorstep within 10-15 working days.

Please accept our sincerest apologies for this inconvenience and kindly convey your decision to us as a reply to this email.

Customer, April 29, 2020 9:32 AM

I’m interested in your offer, but can you send me the link of this substitute product, please? I was not able to find it at your website and at competitors websites it seems at least 2 times cheaper. And if it’s exactly the same price on your website, can you give me at least a discount for almost one month without contacting me that you cannot provide the expected product and then you would deliver a different one, please?

Ninth Avenue, April 29, 2020 12:57 PM

We fully understand your concern as stated earlier pricing will remain the same. Please let us know if you would be so kind as to accept this alternative and we can deliver it to your doorstep within 10-15 working days.

In case you do not want this product, we can cancel your order and issue a complete refund back to the payment source. Please accept our sincerest apologies for this inconvenience and kindly convey your decision to us as a reply to this email.

Customer, April 30, 2020 2:35 PM

I see. Let’s proceed with "..." then. Thank you very much.

Ninth Avenue, May 19, 2020 7:32 AM

This is in response to your purchase by you via order EU-NA #

We regret to inform you that the related product has lost in transit. As such, we will have to cancel your order. Please be assured that we have already initiated a full refund of "..."$ back to the payment source and you should receive it within 7-10 working days. Please accept our sincerest apologies for this inconvenience. In case you have any further questions or concerns about your order or the refund, feel free to reply to this email.