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Has anyone purchased a bedding set from them and actually received the product? I bought from them using PayPal and never received the item even though they had a tracking number showing it was delivered. When i reached out to them they gave like 4 different stories, one being the tracking number was wrong, one saying the package was still in shipping but delayed.....A HUGE BUNCH OF CRAP. I escalated the claim through PayPal and got denied!!!! All because they provided a delivery receipt. Come to find out this website it now all over Facebook for their crappy service and crappy products and PayPAl has been tagged in multiple posts to make this right. My bank wont do anything either becuase of the way PayPal authorized the charge. Just looking for some advice from anyone
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
I have a different problem in that I received my queen "fluffy blanket set" which included 2 pillow covers in a certain color..what I received was a blanket the size of a bath towel and the color was not what I ordered. The "company" finally emailed me and said the email box was full and have never replied to this day even though I have tried and tried. My discover card could not help so far and paypal is just having me hold on the phone with no answer and they have not replied to my request dated the 15FEB21...one thing I have learned is not to use paypal and never order a product form China which I did not know was in China until too late..I thought I was dealing with a company in California...if only I had done my research as no one will help...$75.00 down the drain so much for a Merry Christmas present
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.
If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.
I have already spent 5 months on this and I am still holding onto a $75.99 bath towel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!