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Pretty much the same story here. Ordered two pairs of boots first week of January, a month later rec'd a stock reply that the shipping was at the "International shipping center". I replied back asking for a tracking number and nothing. So two weeks later asked again and got the same answer I got before. Shipment was at the "International shipping center" and still no tracking number.
Opened a case with Paypal the first week of March, and in my foolishness thought PayPal would have my back. They gave Newchu two weeks to respond. On day 13 they sent a tracking number. Two weeks later I rec'd one 5"x5" envelope containing one curtain tieback with a value of $1.19. Notified Paypal who gave them another couple of weeks to respond. Now we're well into April.
Then Paypal makes it into a NEW claim, "Not as described" and gives the seller another couple of weeks. May is beginning with no end in sight. Started a back and forth on-line discussion with Paypal customer service. this took two days because Paypal did not have enough reps to respond in less than several hours. Anyway they eventually agreed that they would resolve this by June 3rd, that they had to at least give the seller one last chance to reply.
Imagine my surprise to see that on June 6th MY response was required. Why? Because PayPal was giving me 6 days to return that $1.19 curtain tieback at my expense and upload proof with a tracking number and shipper name or the case would be closed in the sellers favor! Seriously?
Well **bleep** them, now it's no longer just about the money. I packaged that tieback, sent it to that Chinese address with a customs tracking number. I fully expect Newchu to say they did not receive it as I strongly suspect the address given to me only in Chinese doesn't actually exist. We'll see what Paypal does and I'll update this.
Exactly the same I ordered shoes received a "hair-scrapper" amounting to about $3 ans PayPal required that I sent it back to a Chinese address written in ideograms. I did it. And I discovered moreover that the bloody sender gave erroneous delivery information with the same EMS China post sending reference LE724591425CN for both items ordered at different times ! Newchu inc is a **bleep** scam company! PayPal either as they go on dealing with newchu
I wasn't sure if they would be useful. I thought that was a reason to use them. I guess Im not the only one who thought it was safe and smart to do.