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Newbie help

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Contributor

Newbie help

Ok so I bought 2 tvs from the tcltvstore.com well they shipped the tvs. UPS dropped the tvs at wrong address. I guess idk they said they did and then contradicted it later. So I filed a claim with UPS. But Amazon cancelled the claim because the shipper used amazon. So after 2 hours of arguing with ups and amazon I am directed to call paypal so they can get a hold of the seller because the seller isn't contacting me at all. Ups said it is because the seller had wrong name and address with tracking number. So my question what do I do to get in touch with paypal?? I am so lost here. Because I have read comments bout the website I purchased from was fraud and some say it's legit so please anyone advice??
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Esteemed Advisor

Re: Newbie help

@amaroney55 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.