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Never received item

Myahorse2005
New Community Member

Never received item

I never got my purchase and the tracking number is fake PayPal doesn't want to refund me this is my first time using it and got **bleep** so upset what can I do I tried to dispute it and they denied it
3 REPLIES 3
kernowlass
Esteemed Advisor

Re: Never received item

@Myahorse2005 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
JayDee123
Contributor

Re: Never received item

Tried the link. All I got was the vary same info that USPS gave with the fake tracking number. Left at or near mailbox.

 

USPS will NOT tell me where it was delivered; but they will say that the receiving adddress is no where near my address. Further, they will tell me the weight ... which was 0.48 oz........... no where near the weight of the item that was paid for (THREE -3 steel slats for a queen sized bed).

 

About all the USPS will do is to redirect me to their (USPIS) fraud section.

 

PayPal will not listen to any of that and continue to leave the status as "denied."

 

kernowlass
Esteemed Advisor

Re: Never received item

@JayDee123 

 

Well plenty of others have used that link and then got a refund by submitting the evidence.

You don't need USPS to tell you the exact address and they can't anyway, all you need is for them to give you written confirmation that the item was not delivered to YOUR address.


Advice is voluntary.
Kudos / Solution appreciated.