Never received item

Jackpotjules
Contributor
Contributor
Has anyone made purchases from Eudaimonie Co. Ltd. Or with Audrenhome? I ordered something and never got it. PayPal sided with the seller and denied my claim. I was not given any proof of delivery. I'm just wondering if anyone has had issues with these companies,good or bad?
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2 REPLIES 2

SeattleShopper
Contributor
Contributor

Same experience, different seller. SO FRUSTRATING. You trust these sellers because PayPal is doing business with them and then you can't get any help from PayPal once they **bleep** you over. I recommend deleting your account, the frustration you'll experience trying to get the order details or your money back isn't worth the sunk cost. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jackpotjules 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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