Never got text message to verifiy my account

natashanadia14
Contributor
Contributor

Paypal wants me to verifiy my account through phone number. But I never received any of them. How am I supposed to verify my account then?

I have been trying so many times and it caused me to look "suspicous" therefore, Paypal limitated my account. Now I can't even add a debit card to withdraw my money. Paypal always asks me to give them the code that they sent through my phone, but I never received any code or text messages from them. Please help me.

I have also tried to call the customer service but they took too long to respond and find no solution. 

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1 REPLY 1

PayPal_Cristina
Moderator
Moderator

Hi @natashanadia14,

 

Thank you for your post and welcome to our Community Help Forum!


I am sorry about your issue. In this case, the only option would be contacting our customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us.

 

I hope this helps.

 

Cristina

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