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Never got an item from a "closed" case by paypal..Now I cannot reopen the case or get a refund

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Never got an item from a "closed" case by paypal..Now I cannot reopen the case or get a refund

Reported a seller on paypal disputes...they found no fraud, I never recieved the item.  although shipper claims to have shipped it from China Dec, 2 and it was delivered on Dec 4 2020.  Item was a Ninitendo switch.  Ups tracking said it weight 53lbs and delivered to my door.  Fraud and I can't reopen the case to get my money back...so much for buyer protection

2 REPLIES 2

Re: Never got an item from a "closed" case by paypal..Now I cannot reopen the case or get

PayPal is known to take the scammers side and not the customer. They get a cut of the money. REPORT IT TO STATE AND FEDERAL GOVT. Then file a lawsuit against PayPal. I am! :). Judges see the pattern. I have the address you need to serve them with the suit if you need it. I spoke to legal. My husband is an attorney so it won’t cost me anything!
Esteemed Advisor

Re: Never got an item from a "closed" case by paypal..Now I cannot reopen the case or get

@kpatton44 

 

Sounds as if you opened a dispute for unauthorised? If so then......


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.