Negative balance with no transaction
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Had a positive balance of over 200.00 at 10:00 am.
Checked activity and now it says negative balance of 350.00
there have been no transactions posted after 10:00 am to create this negative balance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@ljf1221wrote:Had a positive balance of over 200.00 at 10:00 am.
Checked activity and now it says negative balance of 350.00
there have been no transactions posted after 10:00 am to create this negative balance.
You should check the Resolution Center. If no cases show, revert to the old interface, as the new one can sometimes hide certain cases, this is one of a few flaws of their modern website which requires attention.
If there is 0 cases on both Resolution Center versions, check eBay. They also have their own Resolution Center and due to eBay and PayPal's continued romance, their automated system can also retract funds from a seller's balance if an eBay member files a case against you on their site.
If both sites show no dispute, contact PayPal by telephone and ask for an explanation. If you are found to be liable for that negative balance, do not expect much sympathetic action from PayPal's side until the balance is cleared to positive.
Good luck 🙂
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Why are my currencies auto-converted suddenly? in My Money Archives
- Negative balance not showing up in paypal after I log in in My Money Archives
- My money is hold up in My Money Archives
- Will my subscriptions cancel or continue? in Payments Archives
- Limited Account - Do subscriptions continue? in Payments Archives