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Negative balance with no transaction

New Community Member

Negative balance with no transaction

Had a positive balance of over 200.00 at 10:00 am.

Checked activity and now it says negative balance of 350.00

there have been no transactions posted after 10:00 am to create this negative balance.

 

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Re: Negative balance with no transaction


@ljf1221wrote:

Had a positive balance of over 200.00 at 10:00 am.

Checked activity and now it says negative balance of 350.00

there have been no transactions posted after 10:00 am to create this negative balance.

 


You should check the Resolution Center. If no cases show, revert to the old interface, as the new one can sometimes hide certain cases, this is one of a few flaws of their modern website which requires attention.

 

If there is 0 cases on both Resolution Center versions, check eBay. They also have their own Resolution Center and due to eBay and PayPal's continued romance, their automated system can also retract funds from a seller's balance if an eBay member files a case against you on their site.

 

If both sites show no dispute, contact PayPal by telephone and ask for an explanation. If you are found to be liable for that negative balance, do not expect much sympathetic action from PayPal's side until the balance is cleared to positive.

 

Good luck Smiley Happy