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Negative Balance

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Negative Balance

I stream on twitch and I have a donation button that uses my paypal and somebody a few months ago that donated quite a bit and is requesting all these refunds but they where the one that donated the money the reason they requested the refunds is it says unauthorized transaction but I had nothing to do with that behalf. Someone simply donated this money to my Stream on Twitch like back in August and now it says I have this outrageous negative balance that I have no way to pay back. How would I go about in resolving this issue?