Hi, chasing some help if possible, I purchased a rug from Morocco which was nothing like the description of the item and put in a claim, I have been offered a full refund if I return the item, even though I will be out of pocket $100 for shipping, the issue I'm having is that I have been away out fo mobile range for the month and have just returned today to open the email offering the refund, the email states that I was to return the item by tomorrow (Sunday). I would like to request an extension until Tuesday but can't get hold of anyone via phone/message/email.
